Zoom purchases cloud call center firm Five9

Zoom is exploiting the great ascent in its stock cost in the previous year to make its first major acquisition. The well known video conferencing firm, which was esteemed at about $9 billion at its IPO two years prior, said Sunday evening it has concurred a deal to purchase cloud call centre service provider co-op Five9 for about $14.7 billion in an all-stock transaction.

20-year-old Five9 will become an operating unit of Zoom after the deal, which is relied upon to shut in the first half of 2022, the two firms said.

The proposed acquisition is Zoom’s most recent attempt to grow its offerings. In the previous year, the video conferencing software has added a few office collaboration products, a cloud phone system, and an all-in-one home communications appliance.

The acquisition of Five9 — which has amassed more than 2,000 clients overall including Citrix and Under Armor and processes more than 7 billion minutes of calls yearly — will assist Zoom with entering the “$24 billion” market for contact centers, the organization said.

“We are continuously looking for ways to enhance our platform, and the addition of Five9 is a natural fit that will deliver even more happiness and value to our customers,” said Eric S. Yuan, founder and chief executive of Zoom, in a statement.

Uniting will offer the two firms “significant” cross-selling opportunities in one another’s respective client bases, the two firms said.

“Businesses spend significant resources annually on their contact centers, but still struggle to deliver a seamless experience for their customers,” said Rowan Trollope, chief executive of Five9.

“It has always been Five9’s mission to make it easy for businesses to fix that problem and engage with their customers in a more meaningful and efficient way. Joining forces with Zoom will provide Five9’s business customers access to best-of-breed solutions, particularly Zoom Phone, that will enable them to realize more value and deliver real results for their business. This, combined with Zoom’s ‘ease-of use’ philosophy and broad communication portfolio, will truly enable customers to engage via their preferred channel of choice.”

The two firms will do a joint Zoom call Monday to share more about the transaction.


Microsoft Teams adds new features to have a go at getting your loved ones to discard Zoom

Well longer than a year prior, right when the COVID-19 pandemic was beginning, Microsoft declared that it was rebranding Office 365 to Microsoft 365. That additionally accompanied new features, for example, another Microsoft Family Safety app and consumer features for Microsoft Teams.

Presently, those customer features in Teams are at last here, the Redmond firm declared today, in spite of the fact that they’re in reality free for everybody. Clearly, Microsoft Teams is a business-focused product, so shoppers that want to set up their own meetings have been left utilizing competitors like Zoom all through the pandemic.

One of the enormous new features that you’ll have the option to use in Teams is Together mode. It places you in a virtual environment. It’s intended to cause you to feel like you’re all chatting in a coffee shop, or for reasons unknown, at the bottom of the ocean, in light of one of the slides in that GIF.

There are additionally live emoji reactions and GIFs. Note that to join the call, you don’t really need to be a Teams client. Anybody can join using a native app or the browser.

Microsoft made it a highlight say that chats in Teams don’t end after the call is finished. This is a differentiator between it and Zoom. There’s a key difference between the two platforms. Zoom is a virtual meeting platform. Teams is a full cooperation platform, consolidating the efforts of Slack and Zoom into one giant product.

Alongside the calls features are new chat features. Actually like you can add a non-user to a call, you can add them to a group chat by utilizing their phone number. They’ll simply consider it to be a SMS message. When you start a group chat, you can have a shared to-do list, despite the fact that it’s not exactly clear how the non-Teams client can get to it.

You can do things like convert messages into tasks, and you can set up polls for when the group needs to decide something. An example is deciding where to have dinner.

There’s additionally a dashboard view, which is exactly what it seems like. You get a Chat tab and a Dashboard tab. You can discover the entirety of your links, lists, files, and more in that Dashboard tab, so you don’t need to look through an entire chat thread to discover them.

The new personal features in Teams are accessible today, and they’re free for everybody.


Zoom dispatches Immersive View feature to make fun meetings

A half year subsequent to reporting Immersive View, Zoom is at last dispatching the feature, which presents a “more engaging and collaborative way to meet.”

Immersive View looks like Microsoft Teams’ Together Mode, where clients in a meeting can show up in a study hall, older style meeting room, and so forth

Declared at Zoomtopia 2020, Immersive View permits hosts to orchestrate video members and online class specialists into a solitary virtual foundation, uniting individuals into one scene to interface and team up in a firm virtual meeting room.

It’s feasible to utilize the Immersive View include with up to 25 members, making a homeroom encompassing, meeting room, gathering assembly hall, or your #1 spot to find companions.

Meeting and online class hosts can choose Zoom’s Immersive View similarly they would choose the Speaker or Gallery View. Hosts will have the choice to consequently or physically place members into a virtual scene based on their personal preference.

At the point when a host needs to share their screen, the Immersive View feature will end and be supplanted by the common screen. When sharing stops, the Immersive View will start again with similar situations as in the past.

This feature is accessible in the web and macOS applications with Zoom’s version 5.6.3 or higher and is empowered as a matter of course for all Free and single Pro records.


Wakeout is Apple’s best iPhone application of 2020, Zoom takes the success on iPad

The finish of 2020 is approaching and Apple has recently reported its 15 best applications and games and a few categories. The “iPhone App of the Year” award goes to Wakeout – a platform helping all individuals restricted at their home stay active. Working and concentrating from home additionally brought an award – to Zoom for “iPad App of the Year”.

In the Games category Genshin Impact from miHoYo became “iPhone Game of the Year”, while Riot’s Legends of Runeterra took the prize in the iPad store section. Another category is Apple TV, where Disney+ took the prize for best application, while Dandara Trials of Fear was the best game.

Apple likewise featured some application trends for as far back as year. Engineers overwhelmingly went towards wellbeing applications, with Shine focused on emotional wellness. Clarify Everything Whiteboard was an instrument for instructors to “reinvent the classroom experience” – it is a cloud-based cooperation tool where groups of students can cooperate on projects even when everyone’s at home.

Pokemon Go saw a surge in use when individuals were having their daily trips, while the ShareTheMeal application by the United Nations World Food Program carried 87 million meals to kids across the world.

To remember these achievements, for the first time Apple brought a physical award, propelled by the App Store icon. It has the logo on the front, etching of the name of the winner on the back, and Apple said it is made of 100% recycled aluminum.