Unified POS Technology for Franchise Businesses: Benefits and Features
- November 1, 2021
Unified POS Commerce is a technology that lets you integrate all aspects of a retail business, from operational and financial reporting to sales and inventory management.
In the case of franchise businesses, unified commerce solutions offered by companies like GOC Retail can help increase profitability by better managing many areas. They include customer demand planning and forecasting, supply chain planning and execution, credit control for customers and staff members alike, and streamlining staff administration.
Furthermore, it connects a franchise into a coherent POS system that ensures the best performance levels no matter how big or small your company is.
1. CRM and Management Information
CRM is an integral part of a franchise business, as it can allow for greater communication with customers. In addition, the unified POS commerce system allows management teams to assess data from across the whole company at once, rather than from separate departmental systems that may not share information.
This will enable managers to identify trends and issues more efficiently compared to traditional methods of working.
2. Improved Control and Compliance
Traditionally, each aspect of a retail business has been managed on different systems: payroll on one program, stock levels on another, staff scheduling on yet another.
This makes it difficult for managers to create integrated plans and strategies across functions because they don’t have access to all the information relative to their position.
Under such conditions, it cannot be easy to achieve compliance or control over some business areas. Unified POS commerce allows managers to manage their employees on a single system and link payroll and staffing levels with real-time sales figures on the POS system.
This makes it possible for companies to follow regulations more closely and help prevent any errors that may result in fines or penalties.
3. Improved Control and Efficiency
Unified POS commerce gives managers better control over different aspects of the business. Control gives greater efficiency, as information from all parts of the company is integrated into one system accessible from anywhere at any time.
In addition, outlets can operate 24/7 because they can constantly monitor inventories, sales, and staffing levels.
4. More Efficient and Effective Decision Making
Unified POS commerce solutions allow managers to make better decisions and improve customer service and sales figures by integrating different functions into one system.
For example, if a manager has better access to information regarding stock levels across the multiple locations and departments, they can ensure that all outlets have sufficient supplies for peak trading times such as Christmas or during public holidays.
5. Better Strategic Planning with Systems Integration
The lack of integration between different areas is a significant drain on a company’s resources, which leads to poor planning strategies. By integrating all aspects of a retail business, managers can more accurately forecast sales and staffing levels to help prevent under- or over-staffing.
This improves customer service because staff members are not frantically running between outlets trying to keep up with demand. This creates a better experience for consumers, which encourages them to return for future business.
It also makes it easier for management teams to anticipate issues before they become major problems, which can help save revenue by giving managers the opportunity to take care of potential issues in advance.